Key Facts

  • Mercado Bitcoin restored website access on Monday so customers can check balances and holdings, the first phase of a gradual reopening after a security incident.

  • Trading and Pix transfers remain paused, and the exchange said customers' balance records are intact and that it will restore balances with its own funds.

  • The exchange said it has blocked more than 33% of the diverted assets, and that the unrecovered portion is about 3% of the total assets it holds in custody.

Mercado Bitcoin restored website access on Monday so customers can check balances and holdings, the first phase of a gradual reopening after a security incident.

Trading and Pix transfers remain paused, and the exchange said customers' balance records are intact and that it will restore balances with its own funds.

The exchange said it has blocked more than 33% of the diverted assets, and that the unrecovered portion is about 3% of the total assets it holds in custody.

Brazilian crypto exchange Mercado Bitcoin restored website access on Monday so customers can check their balances, the first phase of a gradual reopening after a security incident paused the platform.

Customers' balance records remain intact, and Mercado Bitcoin will restore balances using its own funds, the exchange said. Trading and transfers through Pix, Brazil's instant payment system, remain paused and will return soon, it said.

What Customers Can See

The crypto balances shown reflect each account's position on Nov. 2, before the incident, the exchange said. Values in Brazilian reais use that day's prices and will update when trading resumes.

Its digital fixed-income products were not targeted and kept updating, Mercado Bitcoin said. Customers with CryptoCredit installments or maturities due in November had their payment dates moved to Dec. 1 with no extra interest or fees, and there will be no margin calls on collateral during November.

Next Phase and Recovery

The next phase will take place next week and include account revalidation, the exchange said. All customers will have to confirm their details and register new passwords exclusively in the Mercado Bitcoin app.